Accessibility Statement for Waste Collection Harrow Services

This accessibility statement explains how we work to make Waste Collection Harrow information and online services accessible to as many people as possible. Our aim is to support all residents, businesses and visitors in accessing waste and recycling information, booking collections and understanding local services in the Harrow area, regardless of technology, ability or experience.

Our Accessibility Commitment

We are committed to meeting the Web Content Accessibility Guidelines version 2.1 at AA level. These guidelines describe how to make web content more usable and more accessible for everyone, including people with disabilities. As we improve our digital waste collection services in Harrow, we aim to design and update pages in line with these standards.

We regularly review our content and features to identify and remove barriers. Where we cannot fully meet WCAG 2.1 AA requirements immediately, we work to provide an accessible alternative or a clear route to request information in a different format.

Using Our Online Waste Collection Harrow Services

Our goal is that people using waste collection services in Harrow can:

Navigate most pages without a mouse, using only a keyboard

Use a screen reader to understand page structure, headings and forms

Read text with sufficient colour contrast against the background

Resize text up to 200 percent without losing content or functionality

Use our pages on a range of devices, including mobiles, tablets and desktop computers

Screen Reader Support

We aim to make all content for Waste Collection Harrow compatible with current versions of major screen readers. Headings, lists and form elements are coded so they can be understood by assistive technologies. We work to ensure that images important to understanding waste or recycling information include descriptive alternative text and that decorative images do not distract users of assistive tools.

Where possible, we keep page layouts simple and predictable, so that people using screen readers can move quickly between sections such as service descriptions, collection schedules and guidance for Harrow households.

Keyboard Navigation

Our online services for Waste Collection Harrow are designed to be usable with a keyboard alone. You should be able to move through interactive elements in a logical order using the Tab, Shift plus Tab, Enter and Space keys. Visible focus indicators show which element is currently selected so that users who do not use a mouse can clearly track their position on the page.

We avoid using keyboard shortcuts that might conflict with common assistive technology commands. Where complex interactions are required, we aim to offer simpler alternatives so that everyone can request or manage waste collection services in the Harrow area.

Ongoing Improvements

We know that digital accessibility is an ongoing process. As our Waste Collection Harrow services change, we review new pages, forms and guidance against WCAG 2.1 AA standards. We also consider feedback from users and from accessibility testing tools to plan further improvements.

Some legacy content or documents may not yet fully meet current accessibility guidelines. When this happens, we work to replace or update them, and we can provide information in more accessible formats on request.

Requesting Accessible Formats and Reporting Issues

If you find any problems with accessibility on our Waste Collection Harrow pages, or if you need information about waste, recycling or refuse services in a different format, please contact our accessibility team. You can request formats such as large print, audio description, easy-read text or explanations over the phone.

When you contact us, please describe which page or service you were using and the type of difficulty you experienced. This helps us respond promptly and improve accessibility for others. We aim to acknowledge accessibility requests and to offer a practical solution wherever possible.

Contact for Accessibility Requests

Accessibility and Waste Collection Harrow support team

Telephone: 0208 000 0000

Email: [email protected]

We welcome feedback about how to make our information clearer and more accessible, so that everyone in Harrow can understand and use our waste collection services.